COVID-19 UPDATES

We take your trust in us very seriously. Our goal is to promote safety for our patients and families while continuing to provide the highest quality pediatric care. Our staff remains always available to address any questions you may have.

WHAT YOU NEED TO KNOW

We are available for well, sick and Telehealth visits. Click the type of visit below to get all the information you need for your appointment.

 

WELL VISITS

SICK VISITS

TELEHEALTH VISITS

OTHER FAQ’s

COVID-19 Information:

 

  • The American Academy of Pediatrics recommends that “doctors prioritize in-person newborn care and well visits and immunizations of infants and young children.”  We feel it is imperative, now more than ever, to protect our patients.
  • To adhere to NWH guidelines, we are asking that ONE parent/guardian/caregiver accompany your child(ren) to their visit. We realize this may not always be possible with newborns, please inquire if you an extenuating circumstance. Please do not bring siblings unless they have a scheduled appointment. This applies to both Newton Wellesley and Newton Corner locations.
  •  If you need to schedule a COVID-19 test, we can refer you to MGH’s COVID testing line, urgent cares in the area, or directly to Newton-Wellesley. Please note, if your child needs to be tested for COVID-19 and needs to be cleared to return to school, a PCR COVID-19 (not antibody or antigen) test will need to be performed and resulted.
  • Our Newton Corner office is exclusively used for newborn care and well-visits. For your safety, we cannot allow anyone with sick symptoms to enter this office.

  • Effective October 2020, our hospital location will see well visits during the morning hours until 2pm for any age patients. We will reserve afternoon hours for sick visits.

  • Check in for all in-person appointments is by phone. Prior to proceeding into the office, we request that you call once you have arrived to the parking lot to complete the check in process.

  • Please call 617-969-8989 to check in when you arrive at our location.

  • To ensure safety, we screen all patients for COVID-related symptoms; please be patient with our staff as they ask necessary screening questions prior to your visit.

  • All staff wear appropriate PPE; we ask that all parents and children wear masks whenever possible. We will provide you with a mask if you do not have one.

  • Patients will be called into rooms directly. The rooms are cleaned and sanitized adhering to the strictest guidelines.

  • To comply with social distancing we ask that, whenever possible, children be accompanied by only one adult. 

  • Virtual visits (telehealth) are appropriate for many concerns: medication checks and follow-ups, evaluation of rashes, headaches, constipation, ADHD and asthma management, general developmental or behavioral questions/concerns, mild respiratory illness and minor injuries.
  • Per order of Governor Baker, health insurers must cover telehealth visits, with no cost sharing for patients or families.

  • In order to have a virtual visit, you must sign up for My Chart (our electronic health record portal); all patients 13 years and older MUST have their own account. 

  • For all virtual well visits, please weigh and measure your child prior to the visit.

 

COVID-19 FAQ'S

Helpful information provided by Boston Children’s Hospital

COVID-19 Symptom check list

CLICK HERE TO LEARN ALL ABOUT COVID-19 SYMPTOMS AND WHAT YOU SHOULD DO!

COVID-19 TEST LOCATOR

*If you or your child are asymptomatic for COVID-19 but would like to be tested for reasons such as exposure, travel or contact with a high risk person, you may contact an urgent care to schedule a test. Please follow up directly with urgent care for your results. Please visit the link below provided by the Department of Public Health to find an urgent care near you*

Here at PNW, we are currently unable to offer in-office COVID-19 testing. Although we are waiting on supplies needed to test in our office, we are available to see your sick child. This can be done either in-office or virtually. We can then refer you to MGH’s COVID testing line, urgent cares in the area, or directly to Newton-Wellesley. Please note, if your child needs to be tested for COVID-19 and needs to be cleared to return to school, a PCR COVID-19 (not antibody or antigen) test will need to be performed and resulted

 

WELL VISITS

  • Well visits are being scheduled at our One Newton Place location. We are also pleased to announce that, as of June 8th, we are scheduling well visits at our Newton Wellesley Hospital location in the mornings only.
  • Prior to proceeding into the office, please call from your car to complete the check-in process. Please call 617-969-8989 to call to check in.
  • Once you are checked in a nurse will meet you at the door and bring you directly into a room to be seen.
  • Staff will continue to wear PPE for ALL patient/family interactions.
  • Staff will provide masks for patient/family.
  • Appointments will be spaced to allow for proper cleaning.
  • Please be patient with our nurses as they ask necessary screening questions prior to your visit.
  • These screening questionnaires are frequently updated based on recommendations by our colleagues at Children’s Hospital Boston.
  • Children being seen in our office can be accompanied by one adult.
  • Well visit office hours are 8:00am to 5:00pm until further notice.

SICK VISITS

In order to provide the highest level of safety, sick visits will be seen in the afternoon at our Newton Wellesley Hospital location. Please speak to one of our triage nurses to schedule these appointments.

  • Prior to proceeding into the office, we request that you call the office at 617-969-8989 once you have arrived in order to complete the check-in process.
  • Once you are checked in a nurse will meet you at the door and bring you directly into a room to be seen.
  • Staff will continue to wear PPE for ALL patient/family interactions.
  • Staff will provide masks for patient/family.
  • Appointments will be spaced to allow for proper cleaning.
  • Please be patient with our nurses as they ask necessary screening questions prior to your visit.
  • These screening questionnaires are frequently updated based on recommendations by our colleagues at Children’s Hospital Boston.
  • Children being seen in our office can be accompanied by one adult.
  • Sick visit office hours are 9:00am to 4:00pm until further notice.

TELEHEALTH VISITS

We now have the ability to schedule Telehealth “virtual” office visits. The majority of our encounters will still need to be in-person, as most aspects of the physical exam are better completed in-person for both well visits and sick visits, and especially if vaccines need to be administered. We have, however, already begun some Telehealth visits and look forward to meeting some of your child’s healthcare needs without requiring an in-person office visit.

    • Some examples of medical complaints and visit types that can potentially be completed via Telehealth include: medication checks and follow-ups, evaluation of rashes, headaches, constipation, ADHD and asthma management, general developmental or behavioral questions/concerns, mild respiratory illness and minor injuries.
    • Our triage nurses will help decide on a case-by-case basis whether or not a virtual visit via Telehealth is appropriate, and if not, we remain available to see your child in-person.
    • Please make sure to weigh and measure your child prior to the appointment. It can be helpful for babies to use a piece of string or yarn to measure the length and head circumference!
    • Please have a flashlight available to aid in the examination.
    • Governor Baker has ordered that all health insurers must cover Telehealth visits, so rest assured your visits will be covered in the same way as your in-person visits.
    • We encourage you to sign-up for MyChart, as you will need to have access to MyChart in order to participate in the virtual visit. Sign-up for MyChart.
    • Please note all patients that are 13 years or older must have their own MyChart account to access their virtual visit.
    • View the Telehealth Patient User Guide

OTHER FAQ’S

Other frequently asked questions regarding COVID-19.

  • People have been asking about testing for Covid-19 in our office. At this time we DO NOT have capabilities to do testing.

OUR BLOG

Check out our blog for other helpful information regarding the coronavirus.

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STILL HAVE QUESTIONS?

Call us at 617-969-8989 with any additional questions. Thank you for your patience during this time. Stay safe!