COVID-19 UPDATES

We take your trust in us very seriously. Our goal is to promote safety for our patients and families while continuing to provide the highest quality pediatric care. Our staff remains always available to address any questions you may have.

WHAT YOU NEED TO KNOW

We are available for well, sick and Telehealth visits. Click the type of visit below to get all the information you need for your appointment.

WELL VISITS

SICK VISITS

TELEHEALTH VISITS

OTHER FAQ’s

WELL VISITS

Well visits are being scheduled at our One Newton Place location. We are also pleased to announce that, as of June 8th, we are scheduling well visits at our Newton Wellesley Hospital location in the mornings only.

  • Prior to proceeding into the office, please call from your car to complete the check-in process. At One Newton Place the number is 617-916-2016. At NWH the number is 617-969-8989.
  • Once you are checked in a nurse will meet you at the door and bring you directly into a room to be seen.
  • Staff will continue to wear PPE for ALL patient/family interactions.
  • Staff will provide masks for patient/family.
  • Appointments will be spaced to allow for proper cleaning.
  • Please be patient with our nurses as they ask necessary screening questions prior to your visit.
  • These screening questionnaires are frequently updated based on recommendations by our colleagues at Children’s Hospital Boston.
  • Children being seen in our office can be accompanied by one adult.
  • Well visit office hours are 8:00am to 5:00pm until further notice.

SICK VISITS

In order to provide the highest level of safety, sick visits will be seen in the afternoon at our Newton Wellesley Hospital location. Please speak to one of our triage nurses to schedule these appointments.

  • Prior to proceeding into the office, we request that you call the office at 617-969-8989 once you have arrived in order to complete the check-in process.
  • Once you are checked in a nurse will meet you at the door and bring you directly into a room to be seen.
  • Staff will continue to wear PPE for ALL patient/family interactions.
  • Staff will provide masks for patient/family.
  • Appointments will be spaced to allow for proper cleaning.
  • Please be patient with our nurses as they ask necessary screening questions prior to your visit.
  • These screening questionnaires are frequently updated based on recommendations by our colleagues at Children’s Hospital Boston.
  • Children being seen in our office can be accompanied by one adult.
  • Sick visit office hours are 9:00am to 4:00pm until further notice.

TELEHEALTH VISITS

We now have the ability to schedule Telehealth “virtual” office visits. The majority of our encounters will still need to be in-person, as most aspects of the physical exam are better completed in-person for both well visits and sick visits, and especially if vaccines need to be administered. We have, however, already begun some Telehealth visits and look forward to meeting some of your child’s healthcare needs without requiring an in-person office visit.

    • Some examples of medical complaints and visit types that can potentially be completed via Telehealth include: medication checks and follow-ups, evaluation of rashes, headaches, constipation, ADHD and asthma management, general developmental or behavioral questions/concerns, mild respiratory illness and minor injuries.
    • Our triage nurses will help decide on a case-by-case basis whether or not a virtual visit via Telehealth is appropriate, and if not, we remain available to see your child in-person.
    • Please make sure to weigh and measure your child prior to the appointment. It can be helpful for babies to use a piece of string or yarn to measure the length and head circumference!
    • Please have a flashlight available to aid in the examination.
    • Governor Baker has ordered that all health insurers must cover Telehealth visits, so rest assured your visits will be covered in the same way as your in-person visits.
    • We encourage you to sign-up for MyChart, as you will need to have access to MyChart in order to participate in the virtual visit. Sign-up for MyChart.
    • Please note all patients that are 13 years or older must have their own MyChart account to access their virtual visit.
    • View the Telehealth Patient User Guide

OTHER FAQ’S

Other frequently asked questions regarding COVID-19.

  • People have been asking about testing for Covid-19 in our office. At this time we DO NOT have capabilities to do testing.

OUR BLOG

Check out our blog for other helpful information regarding the coronavirus.

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STILL HAVE QUESTIONS?

Call us at 617-969-8989 with any additional questions. Thank you for your patience during this time. Stay safe!